Servis dışı yas sürgün gap customer service Kabul ettim Görmek Bangladeş
Services Marketing Strategy - Zeithaml - 2010 - Major Reference Works - Wiley Online Library
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The Gaps Model of Service Quality - ppt video online download
Determining the Gap between Customer Expectation and Management Perception in Banking Services: An Evidence from Jamuna Bank Limited | Semantic Scholar
Gap Model of Service Quality - Marketing Training from EPM
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